A Note About Children.
We do not intentionally gather Personal Data about visitors who are under the age of 13.
Collection of your Personal Information
There is also Anonymous Data about your computer hardware and software that is automatically collected by SurfWatch Labs. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by SurfWatch Labs for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the SurfWatch Labs website.
Please keep in mind that if you directly disclose Personal Data through SurfWatch Labs public message boards, this information may be collected and used by others.
SurfWatch Labs provides online feedback collection services to its clients. Typically clients provide SurfWatch Labs with data on customers and other stakeholders such as name, company, location and email address, which SurfWatch Labs uses to invite participants to complete surveys or feedback forms.
Choices and Access regarding your Personal Information
Changes to Personal Data. If you wish to access, correct or amend any Personal Data about you SurfWatch Labs holds, you may submit a request by calling 866-855-5444 or emailing firstname.lastname@example.org. We will exercise good faith efforts to provide access to such Personal Data to the extent it is available within a reasonable time, and will exercise good faith efforts to correct or amend information that you believe to be inaccurate, except where the burden or expense of providing access, correction or amendment would be disproportionate to the risks to your privacy in the case in question or where the rights of other persons would be violated. You may also request deletion of your Personal Data by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives.
Please also be aware that, as part of its customary business activities, SurfWatch Labs acts as a service provider to its business partners. Whenever SurfWatch Labs receives Personal Data from its business partners, SurfWatch Labs relies upon those business partners to obtain any consent from consumers that may be required to authorize SurfWatch Labs's privacy practices related to the applicable Personal Data, and SurfWatch Labs does not provide choice to individuals regarding SurfWatch Labs's collection and use of the Personal Data received from those business partners. SurfWatch Labs is not responsible for the policies or practices of those business partners with respect to the Personal Data those business partners collect.
In some circumstances applicable law may provide consumers a right to request a report regarding SurfWatch Labs's disclosures of Personal Data about himself or herself, and SurfWatch Labs will always undertake to provide such information as required by applicable law. For example, pursuant to California Civil Code Section 1798.83 (the "Shine the Light Law"), a California resident may request an information statement from SurfWatch Labs regarding disclosures of Personal Data about that resident, if any, that SurfWatch Labs has made to third parties for direct marketing purposes during the preceding calendar year. All such requests should be submitted in writing to SurfWatch Labs at the email address or postal address set forth below. SurfWatch Labs will endeavor to respond to such requests within a reasonable time by providing a report that includes the information required by applicable law. Please be advised that, SurfWatch Labs is not required to respond to requests from any individual resident under the Shine the Light Law more frequently than once per calendar year.
Use and Onward Transfer of your Personal Information
SurfWatch Labs website. SurfWatch Labs collects and uses your Personal Data to deliver the services you have requested. SurfWatch Labs also uses your Personal Data to inform you of other products or services available from SurfWatch Labs and its affiliates. SurfWatch Labs may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
SurfWatch Labs does not sell, rent or lease its customer lists to third parties. SurfWatch Labs may, from time to time, share information about you on behalf of external business partners about a particular offering that may be of interest to you.
SurfWatch Labs does not use or disclose Sensitive Data without your opt-in consent.
SurfWatch Labs keeps track of the websites and pages our customers visit within SurfWatch Labs, in order to determine what SurfWatch Labs services are the most popular. This data is used to deliver customized content and advertising within SurfWatch Labs to customers whose behavior indicates that they are interested in a particular subject area.
SurfWatch Labs websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on SurfWatch Labs or the site; (b) protect and defend the rights or property of SurfWatch Labs; and, (c) act under exigent circumstances to protect the personal safety of users of SurfWatch Labs, or the public.
To collect feedback on behalf of our clients, SurfWatch Labs is provided access to the data, which may reside on the systems of SurfWatch Labs, its clients or third-party vendors. SurfWatch Labs treats the collected feedback according to the terms of this policy. Only a limited number of authorized employees are allowed access to such Client data.
SurfWatch Labs uses the Google Visualization API to generate the charts in the analysis interface. No customer data is passed to Google to generate the charts in the client browser. However, when we from time to time export the graph to Excel or PDF, your aggregated data must be sent to Google in order to generate the file. No detailed records are sent to Google, and only the data labels and numbers actually displayed on the exported graph are transmitted.
The SurfWatch Labs website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize SurfWatch Labs pages, or register with SurfWatch Labs site or services, a cookie helps SurfWatch Labs to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same SurfWatch Labs website, the information you previously provided can be retrieved, so you can easily use the SurfWatch Labs features that you customized.
Information Retention, Security and Integrity
We may maintain Personal Data in our databases for so long as we believe it is necessary or beneficial for purposes of developing, providing and improving our services, even indefinitely, except to the extent we are required to remove such Personal Data by applicable law, and except as described above regarding Sensitive Data. Even after we remove Personal Data from the databases that we use in active operation of our business, some or all of that Personal Data may be retained in our inactive archival backups of those databases.
We exercise reasonable security measures consistent with industry standards to protect against unauthorized access to Personal Data stored in our databases, and to prevent unauthorized use, alteration, corruption or disclosure of that Personal Data. Personal Data stored in our possession is maintained behind firewalls, and our servers are located within facilities that are subject to physical security measures designed to prevent unauthorized access.
While we believe our policies and practices regarding information security and integrity are reasonable, we cannot guarantee that the security and/or integrity of Personal Data will not be breached or that such Personal Data will not be subject to unauthorized access, alteration, corruption or disclosure. We review our information security policies and practices periodically and may update them as we determine reasonably necessary to achieve information security and integrity consistent with industry standards.
SurfWatch Labs, Inc.
45610 Woodland Road
Sterling, VA 20166
Corporate Headquarters - USA